Emergency Services View Map
What to do in an Emergency...
1. Call 999
2. Ask for the Police, Ambulance or Fire Service
3. Give your telephone number
4. Say where you are
5. Say what is happening |
- When you have an emergency problem you have to call 999.
- You will be asked if you want the Police, the Ambulance or the Fire Service. You will have to tell the operator which emergency service you need.
- You will then be put through to the service you have asked for. If possible you must give your name and address – and the reason you are calling for.
The emergency telephone operator will ask:
- which emergency service you need - police, ambulance or fire
- your name and location
- the telephone number you are calling from
- the location of the emergency
- details of what is happening.
Key words would be 'Police needed, we have an emergency' or 'Ambulance needed – we have an emergency' etc
Dial 999 (the UK emergency number) when:
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there is a fire
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someone is drowning or they are in difficulty on the water
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lives are at risk or there is serious injury
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there is violence
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a crime is taking place
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you think a criminal is at the scene or nearby.
If calling from a mobile phone the 999 call may not go to an operator in Swansea, so if you can, you should include Swansea in your address. If you are ringing from a house telephone and are having problems being understood because of your accent or lack of English, you can leave the line open (don’t put phone down) and the number can be traced to the address. This will also work on a mobile phone, but takes a lot longer.
The following section provides contact details in the event of an emergency in and around the City and County of Swansea, for more detailed information have a look on the City and County of Swansea website.
Police
IF YOU REQUIRE POLICE ASSISTANCE IN AN EMERGENCY – DIAL 999
Hello my name is Pat Nolan and on behalf of the South Wales Police, I would like to welcome you to Swansea. I am a Police Officer, based at Sketty Police Station, Swansea. My role is that of a Hate Crime Officer and I can help you with any problems you may be having. As well as helping you with any problems you may have involving the Police, I can also give you advice and support whilst you settle into our Community. If you have any problems or issues that you think I can help you with please contact me on 01792562884 / 07980 221910 or at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
.
South Wales Police
Swansea Central: 01792 456999
'H' DIVISION - Swansea Area Headquarters
New Swansea Central Police Station
Grove Place, Swansea. SA1 5EA
Neighbourhood Police - you can get in touch with your local police (bobby) by typing in your postcode on the http://www.ourbobby.com/ website
Ambulance
You call the Emergency Number: 999
and ask for an ambulance or call the
Central and West region: 01792 562900
Welsh Ambulance Services NHS Trust
Central and West region
Ty Maes Y Gruffudd, Cefn Coed Hospital
Cockett, Swansea. SA2 0GP
Fire
IF YOUR HOUSE IS ON FIRE – DIAL 999 & ASK FOR THE FIRE SERVICE
ALL HOMES SHOULD HAVE A SMOKE ALARM
The smoke alarm that you have in the house is very important. It can save your life if a fire breaks out at night. If you think that yours is not working properly, you will have to report it to your landlord, or your support worker if you live in a NASS propriety. In case of fire in your house, your smoke alarm will make a noise. If smoke from your fryng or cooking has caused it, stop it immediately and open all your windows. Please check your cooker. If the noise persists then call the Emergency Service: 999
or Swansea County Command: 0870 6060 699
Mid and West Wales Fire & Rescue Service
Swansea County Command,
Sway Road, Morriston,
Swansea. SA6 6JA
for further information in many languages:
http://campaigns.direct.gov.uk/firekills/other-languages.html
Domestic violence
In the UK, domestic violence is taken very seriously, anyone can make a complaint (asylum seekers, refugees, immigrant workers, international students or visitors) and all complaints are kept strictly confidential. The Wales Domestic abuse helpline is: 0808 80 10 800 (Every day 8am-2pm and 8pm to 2am). The organisations that deal with Domestic Violence are: BAWSO and SaferSwansea.
Other Useful numbers:
- Swansea Police Domestic Abuse Unit - 01792 323232 (8am-5pm, Mon - Fri)
- South Wales Police Switchboard – 01792 456999
- Swansea Women’s Aid - 01792 644683
- Social Services Department - 01792 636000 (switchboard)
- Social Services Emergency/Out of Hours - 01792 775501
- Wales Domestic Abuse Helpline - 0808 80 10 800 (8am - 2pm, 8pm - 2am )
- Refuge Domestic Violence Helpline - 0870 599 5443
- Minority Ethnic Women’s Network - 01792 467722
- Swansea Women center 01792 411119
- BAWSO - 01792 410218
- Swansea Victim Support Scheme - 01792 543653
- Swansea Citizen’s Advice Bureau - 01792 652902
- Childline (free) - 0800 1111
- The Samaritans - National: 08457 90 90 90 and Local: 01792 655999 address: St John's Road, Manselton, Swansea. SA5 8PR.
Housing
If you live in council house the contact for the emergency repairs is:
01792 521500 (6.00pm-7.30am)
Homelessness Emergencies: 01792 636000
Neighbourhood Support Unit (report Anti-Social Behaviour incidents on Council estates, 24 hours): 01792 648507
Motorway
Motorway problems and traffic lights Tel: 0800 132081
Environment Agency
National: 0845 988 1188 (Floodline)
Local: 08708 506506
General Enquiries: 08708 506506
Hazardous Waste: 08708 502858
Agricultural Waste: 0845 6033113
Incident Hotline: 0800 807060
South West Area Office,
Maes Newydd, Llandarcy,
Neath, Glamorgan, SA10 6JQ
www.environment-agency.gov.uk
Water
Emergency Service: 0800 052 0130
Dwr Cymru Welsh Water Office
Clydach Depot,
Players Industrial Estate,
Clydach, Swansea. SA6 5BQ
Gas
Emergency Gas Leak Service: 0800 111 999
If you smell gas in your home make sure your gas cooker is turned off. If you smell gas in the street call 0800 111 999
Electricity
If you have a problem with you electricity please ring the Emergency Service: 0800 052 0400
Western Power Distribution (South Wales)
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